We had another shipment delivered late by a day, went into there system and was advised that it currently could not process our request for a credit. Forgot all about it, went into the system today and was told that as I was past 15 days they would no longer issue me a credit. Called in, was sent to a call center in the middle east, where I will never know how much of the information that I was requested to give them to "verify" myself as a customer will be sold or used by terrorists'. Even though the system clearly shows the package was delivered "late" they took there charge and will not refund it. So the next time that you would like to treated with disrespect and receive poor service you know what shipping company to use.